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Here Are Some Common Questions We Get

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1. How does the sizing work?
2. How can I adjust the ankle strap for ideal fit?
3. Where did the name Gurus come from?
4. Are Gurus made from natural materials?
5. Does the rubber really come from your family farms?
6. Do you really plant trees for every product sold?
7. Do Gurus get dirty and how do I clean them?
8. How long will Gurus Last?
9. Are there any shipping area restrictions?
10. Do you have a catalog?
11. What is Gurus's Return Policy?
12. I want to return my purchase. What do I do?
13. How much is shipping?
14. How quickly will my order be shipped?
15. How can I check the status of my order?
16. How can I cancel/change my order?
17. When do you charge my credit card for an order?
18. I am a wholesaler or distributor and am interested in ordering Gurus. How do I place my order?
19. How can I contact you?

1. How does the sizing work?

We use whole sizes, similar sizing as many other popular sandal brands.  Use the chart to locate your appropriate size.  The sandals are made from all natural rubber, which will may stretch slightly as you wear the sandals.  If they appear to "just fit", we recommend wearing them for a few days before returning them. 

Full sizing chart. 

 

2. How can I adjust the ankle strap for ideal fit?

The ankle strap twists to loosen or tighten to your preference. Simply pull the plug from the bottom to release the friction, twist inwards for a tighter fit or outwards for a looser fit, and allow the strap to come back tightly into the sole.

 

3. Where did the name Gurus come from?

Gurus are not just teachers. They are leaders, game changers and innovators who want to make the world a better place for all of us. We started Gurus to create a new, natural product, but this venture is about more than footwear to us. It's about sharing our Indian culture with the world and doing something even greater: planting trees to provide sustainable resources for those in need. Each time our customers take a step in our sandals, they spread the message of caring for our earth and for each other. We strive to remind people about the history of India and encourage them to take a step in the right direction for the entire planet. We believe that everyone can be a Guru and that together we gurus can change the world.

 

4. Are Gurus made from natural materials?

Yes! The rubber used to make Gurus sandals and yoga mats is sourced from rubber trees. Rubber trees can be tapped (harvested) daily for 30-40 years without harming the tree. Using natural rubber makes Gurus soft and conform to your feet over time. We haven't figured out how to make a 100% natural rubber sandal that are soft yet, so in addition to the natural latex, we use eco-friendly dyes and non-toxic binding agents to ensure softness, durability and comfort.

The cork in our natural yoga mats and blocks is also sustainably harvested and all natural.  Because our products are made from natural materials, they should not be treated or cleaned with chemicals.  See below for cleaning instructions. 

 

5. Does the rubber really come from your family farms?

Yes, some of the rubber comes from Prem and Joe's family farms in India. The rest is sourced throughout Asia in a similar sustainable process.

 

6. Do you really plant trees for every product sold?

Yes, when you buy a pair of Gurus we plant a tree through a partnership with Trees for the Future. Trees are planted in the developing world to improve the environment and the lives of local communities. Take a look at our plant a tree page to learn more.

 

7. Do Gurus get dirty and how do I clean them?

Lighter colored Gurus will get dirty, but the good news is that they are easy to clean. To clean them you can scrub them with a mild soap and water. Some of our customers who like the worn look never clean them. 

Your cork yoga mats and blocks will clean themselves as cork is naturally antimicrobial and antibacterial.  If they get a bit dirty, simple rinse them with water and they'll be good to go again after they air dry. 

 

8. How long will Gurus Last?

Gurus will last a season or two under normal conditions. If the tread on your sole wears out within 3 months mail it back to us and we’ll send you a replacement.

 

9. Are there any shipping area restrictions?

We ship throughout the United States. If you would like to have Gurus shipped to you internationally please use a forwarding service such as Shipito.

 

10. Do you have a catalog?

Yes – please contact us at gurus@ilovegurus.com for wholesale orders

 

11. What is Gurus's Return Policy?

We accept any unworn products in its new condition for a full refund for the cost of product within 30 days of purchase. Thereafter, product in new, unworn condition can be exchanged for a different size. Return shipping is free for all exchanges. Refunds do not include the initial $5.00 shipping cost.

 

12. I want to return my purchase. What do I do?

Shoot us an email at gurus@ilovegurus.com. Please include your date of purchase, location of purchase, size, color and address.

 

13. How much is shipping?

We charge a flat rate of $5.00 regardless of how many products you order.

 

14. How quickly will my order be shipped?

Your order will be shipped within 2 business days via Fedex Ground or USPS priority mail.

 

15. How can I check the status of my order?

You should receive an email including the tracking information once your order is shipped.

 

16. How can I cancel/change my order?

Orders can be cancelled or changed before shipping. Please email gurus@ilovegurus.com to make a change.

 

17. When do you charge my credit card for an order?

We charge upon order placement.

 

18. I am a wholesaler or distributor and am interested in ordering Gurus. How do I place my order?

Please contact us at gurus@ilovegurus.com for wholesale orders

 

19. How can I contact you?

Please contact us at gurus@ilovegurus.com